FAQ

Where is Vault 99 Games located?

Vault 99 Games is based in California. While we currently focus on online sales, we're working toward expanding our physical retail presence.
What is Vault 99 Games?

Vault 99 Games is a trading card and collectibles shop specializing in Pokémon, Yu-Gi-Oh!, and sports cards. We offer singles, sealed products, mystery lots, graded cards, and more—serving collectors, players, and resellers across the U.S.
What is an FAQ section?

An FAQ (Frequently Asked Questions) section is a dedicated part of our website where we answer the most common questions customers have about Vault 99 Games. This includes topics like how to place an order, what types of trading cards we sell (Pokémon, Yu-Gi-Oh!, sports cards, etc.), shipping times, return policies, how our mystery lots work, and more. It’s designed to help you quickly find the information you need without having to contact support.
What if my package arrives damaged or incomplete?

Please contact us within 7 days of delivery with a photo of the issue. We’ll work quickly to resolve the problem with a replacement or refund.
How much is shipping?

Shipping costs vary depending on the size and value of your order. Most single cards ship in secure packaging for a low flat rate, while larger or insured items may cost more.
How can I contact Vault 99 Games?

You can reach us via our contact form on the website, or message us through our social media channels (Instagram, eBay, or TCGPlayer).
Can I return a purchase?

We currently are not accepting returns at this time. All sales are final.
How long does it take to ship my order?

Most orders ship within 1–2 business days. You'll receive tracking (if available) info once your order is on its way.
Do you offer international shipping?

At this time, Vault 99 Games does offer international shipping for a flat rate of $10. This is subject to change in the future.